Terms of service

Last updated: June 30, 2026

  1. Who we are and scope

This website and online store (together, the “Services”) are operated by Lucia Sofia (“Lucia Sofia,” “we,” “us,” “our”). By visiting our website or placing an order, you agree to these Terms of Service (the “Terms”) and the documents to which they refer, including our Privacy Policy, Shipping Policy, and Returns Policy.

Our store is hosted by Shopify Inc., whose e-commerce platform enables us to offer our products and Services to you.

  1. Use of our Services

To use the Services, you must have reached the age of majority in your country or region of residence, or have permission from a parent or guardian for any minors in your care. You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.

You may not upload or transmit viruses, malware, or other malicious code.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion if we believe that these Terms or applicable laws have been violated.

  1. Changes to the website and these Terms

Content, features, and prices on our website may be updated at any time without notice. We may also amend these Terms from time to time by posting an updated version on this page. If you continue to use the Services after the changes are posted, you accept the updated Terms.

  1. Products, prices, and availability

Product descriptions, images, colors, prices, and available quantities may change at any time. We do our best to present each product as accurately as possible, but we cannot ensure that the colors shown on your screen exactly match the physical product.

We may limit the sale of products to certain people, regions, or jurisdictions, and may limit the quantities available per order, account, or address.

  1. Orders and acceptance

When you place an order, you make an offer to purchase. We may accept, reject, or cancel an order, for example, in the event of suspected fraud, availability issues, or pricing errors. If we need to modify or cancel your order, we will try to contact you using the email address or phone number you provided at checkout.

  1. Billing and account information

You agree to provide accurate, current, and complete purchase and account information, and to keep details such as your email address, delivery address, and payment details up to date. We may reject or cancel orders placed using incorrect or unverifiable information.

  1. Shipping, delivery, and returns

Everything relating to shipping, delivery times, and returns is described in our Shipping Policy and Return Policy, which you can find in the footer of our website. We encourage you to read both carefully before ordering.

The return period and related conditions are described in our Return Policy.

Any applicable fees, currencies, and return addresses are also indicated there.

Delivery times are estimates only.

  1. Third-party tools and services

Our website may give you access to tools or services provided by third parties, such as payment providers, analytics tools, or review widgets. These are offered "as is" and "as available", without any warranty from us. Your use of third-party tools, or visits to third-party websites linked from our store, are at your own risk and subject to those third parties' terms. We are not responsible for their content, security, or practices.

  1. Reviews, feedback, and other contributions

If you send us reviews, comments, ideas, or other materials ("Contributions"), you grant us a non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, publish, translate, and distribute such Contributions for the purpose of operating and improving the Services. We may monitor, modify, or remove content that we consider unlawful, offensive, infringing, or otherwise inappropriate.

You confirm that your Contributions do not infringe the rights of third parties (including intellectual property, privacy, or image rights), are not unlawful or defamatory, and do not contain malicious code.

  1. Personal data

All personal data you share with us is processed in accordance with our Privacy Policy, linked in the footer. It explains what we collect, how we use it, and what rights you have under applicable data protection laws.

  1. Errors and omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions, for example in product descriptions, prices, or availability. To the extent permitted by law, we reserve the right to correct such errors and to update or cancel affected orders at any time without prior notice.

  1. Prohibited uses

In addition to the other restrictions set forth in these Terms, you may not use the Services or the content of our website:

for unlawful purposes,

to violate local regulations, laws, or ordinances,

to infringe intellectual property rights,

to harass, defame, discriminate against, or harm others,

to provide false or misleading information,

to upload or disseminate malicious code,

to extract, index, or collect others' personal data without consent,

to interfere with the security or proper functioning of the Services.

We may terminate or restrict your access in the event of a violation of these rules.

  1. Disclaimer of warranties

Except as prohibited by law, the Services and all products are provided "as is" and "as available," without any express or implied warranty, including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. The foregoing does not affect the statutory warranties of conformity provided in your favor under the Consumer Code, which remain fully applicable.

  1. Limitation of liability

To the fullest extent permitted by law, Lucia Sofia and its directors, employees, affiliates, agents, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, savings, data, or replacement costs, or for any other damages arising from the use of the Services or products, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow certain limitations, our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes or limits our liability for willful misconduct, gross negligence, death or personal injury, or any other liability that cannot be excluded or limited by law.

  1. Indemnification

You agree to indemnify and hold harmless Lucia Sofia and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

  1. Severability clause

If any part of these Terms is unlawful, void or unenforceable, that part will nevertheless be enforced to the maximum extent permitted by law, and the remainder of the Terms will continue to apply in full.

  1. Termination

These Terms apply until terminated by you or us. You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, without prejudice to any amounts due up to the termination date. Provisions which by their nature should remain in effect after termination will remain valid.

  1. Entire agreement and waiver

These Terms, together with the policies published on our website, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and communications. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so later.

  1. Governing law and jurisdiction

These Terms, and any dispute or claim arising from or in connection with them (including non-contractual disputes), are governed by Italian law. The Italian courts have exclusive jurisdiction, except where mandatory consumer protection laws grant you additional rights. If you are a consumer, the competent court is that of the place where you reside or have elected domicile, pursuant to the Consumer Code.

  1. Online dispute resolution (ODR)

The European Commission provides an online dispute resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. You can use it to try to resolve out of court any disputes relating to a purchase made online.

  1. Contact

Store name: Lucia Sofia
Email: info@luciasofia.it

Customer service hours:
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 16:00
Sunday: 09:00 – 16:00

Business information

Legal name: Lodecom
Business registration number (KVK, Netherlands): 99670739
VAT number (EU): NL005402854B02
Business address: Van Meelstraat 20, 1945 WC Beverwijk, Netherlands
Email: info@luciasofia.it

Lucia Sofia is a trade name of Lodecom