Shipping policy
Shipping Policy
Last updated: June 30, 2026
Below you will find all the information on how orders are processed and delivered, including delivery times and shipping costs.
Processing and Delivery Times
Orders are processed within 1–3 business days (Monday through Friday). Once shipped, delivery typically takes 5–12 business days. In most cases, your order arrives within 6–15 business days in total. You will receive a tracking number by email as soon as your order ships.
Our fulfillment team works Monday through Friday. We stop fulfilling orders on Friday at 17:00 (Italian time) and resume on Monday at 09:00 (Italian time). Orders received after the Friday cutoff time, or during the weekend, will be processed the following Monday.
Shipping Costs
Shipping is free on all orders, with no minimum purchase amount. All products are delivered to your home at no shipping cost.
Where We Ship
We currently ship only to addresses in Italy, the United States, the United Kingdom, Australia, and France.
How to Place an Order
Add your chosen item to the cart, making sure you have selected the correct variant, then proceed to checkout. Carefully enter your shipping details: an accurate address helps us deliver your order without delays. All payments are processed in a secure environment protected by SSL encryption. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Maestro.
Tracking Your Order
Once your order has shipped, we will send you tracking information so you can follow its progress. If the tracking link does not work or you have any questions, our customer service team will be happy to help.
Order marked as delivered but not received
Once the carrier confirms that a package has been delivered to the address provided when placing the order, the order is considered fulfilled. If the tracking information indicates that the package has been delivered but you have not received it, please:
- Check the shipping address in your order confirmation.
- Ask neighbors, family members, or the building management in case the package was accepted on your behalf.
- Contact the carrier directly for more detailed information about the delivery.
Although we are not responsible for packages that are lost or stolen after delivery has been confirmed, we understand how frustrating this can be. We will be happy to help by providing tracking details and assisting you in opening an investigation with the carrier.
Contact
Email: info@luciasofia.it
Estimated response time: within 24 business hours
Customer service hours:
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 16:00
Sunday: 09:00 – 16:00
Business information
Store name: Lucia Sofia
Legal name: Lodecom
Business registration number (KVK, Netherlands): 99670739
VAT number (EU): NL005402854B02
Business address: Van Meelstraat 20, 1945 WC Beverwijk, Netherlands
Email: info@luciasofia.it
Lucia Sofia is a trade name of Lodecom